Refund policy
Our 30-day money-back refund
If you are not happy with a product for any reason, ask us within 30 days of buying and we will refund the full price you paid. You do not need to give a reason. If we refund you, we ask that you delete your copy of the files.
This 30-day refund is extra. Your rights below are not affected, and they are not limited by the 30 days.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In plain terms: if a product has a fault (for example a file that will not open or a formula that gives an error), is not of acceptable quality, or is not what we described on its page, you can ask us for a remedy. For a major failure you can choose a refund or a replacement. These rights are not limited by any time period on this page. They apply for a reasonable time, which depends on the product.
How to ask
Use our contact page. Tell us your order email, the product name and what went wrong (or that you would like to use the refund option above). We aim to reply within 2 business days. Refunds go back to the original payment method and can take several business days to appear.
Last updated 27 Oct 2026. Operated by All Ends Tied, ABN 15 398 583 866. All Ends Tied products are record-keeping tools, not legal, tax or financial advice.